The Unreasonable Guide to Service and Quality in Organisations SEDDON, John Additional Author mixed material bibliography Buckingham Vanguard Press 1992 en English

Printed Book

160p.; 21.5 cm. People need to think, 'Why do I do this?' or 'How could we do this differently or better?' People need to be unreasonable. They need to question the assumptions that governs today's practice and redesign the way they work in the light of what the organisation is setting out to achieve. It is not just the leader's job to think unreasonably, people involved in work at all levels will have good ideas about how to improve the work they do. The purpose of this book is to encourage unreasonable thinking. Industrial management Organizational change Achievement motivation Customer services 658.4 9780951973103 RAFFLES CHRISTIAN SCHOOL To Learn , To Lead , To Love 658.4 SED i s1608045 095197310X.jpeg.jpeg 11268 2017-02-01 08:48:39 2017-02-01 08:48:39 machine generated